Bravo Disability Support Network Strategy and Leadership Development

Industry: Community
Expertise: Leadership Development, Strategic Planning

Bravo Disability Support Network is a QLD based organisation which works with individuals who have a disability and their families. They provide guidance to plan and implement flexible, individualized options through natural and funded support mechanisms.

“Thank you to Keogh for supporting us” – Bravo Board

“Keogh enabled us to come together and focus on our leadership capabilities and strategic goals”

Dianne Melnyk | Bravo President

Background Information

Bravo Support Network Inc. (Bravo) works with individuals and families to implement flexible, individualised options for natural and funded support. Bravo’s skilled team brings hope, passion and flexibility. Bravo remains individual and family driven, provides strong governance, continuity of service, recruits and trains suitable team members and has a proactive approach to business. 

Bravo are well established, with over 100 staff providing services out of two offices in the Gympie region. They are looking for the next iteration of their evolution as a value-adding organisation, which may be beyond the NDIS funded charity services. 

They had experienced misalignment between the management team and the Board and decreased revenue due to several internal and external factors.

The Challenges

Bravo had experienced ongoing challenges in recent years. For example, COVID dramatically impacted the way Bravo had delivered its services for many years.

Services that were previously delivered in an office setting now operated through mobile networks. 

Additional challenges that have impacted the not-for-profit organisation were staff losses due to health issued directly impacted by COVID. This directly impacted Bravo’s ability to service all their clients. 

This added considerable pressure for the team to adapt to new ways of working to maintain the high care and standards Bravo is known for in the Gympie community. 

Working within the NDIS system also brought about ongoing challenges with income and funding.

Further challenges experienced were the impact of three floods in one year. 

During this time, the Board was mindful of keeping in touch with the community and found staying connected extremely challenging and placed a strain on usual ways of communicating.  

Bravo needed a fresh approach to working together, to develop the new strategic plan

The Keogh Approach

Keogh was engaged by Bravo to facilitate their Board Strategy Workshop and Leadership Team Building event, to bring alignment and cohesion to the new Board and management team and to assist in developing their 2025 strategic plan. Keogh’s approach included: Detailed Workshop briefing Desktop research Series of 1:1 interviews with Board, leaders ans support workers + employees Full report on current state and proposed approach Conducting an internal and external environmental scan in the workshop 1 Day Leadership Team Alignment session (Full Board + Leadership Team) 3 Day Strategy Workshop (Full Board + Leadership Team) Full Strategy on a page and detailed Ficus Area Objectives

Summary of the Results

With a new 12-month strategic plan, the Board and Management team can now focus on implementing the strategy and embedding the desired culture for Bravo to continue to grow and provide the resources and human connection for the local disability sector. 

Keogh’s impact to inspire through informative workshops have helped the team to reconnect and enable all to be open to listening and considering everyone’s valuable perspective and contributions, which was imperative to developing the strategy. 

Bravo’s future looks very optimistic and there are many possibilities for the Board and management team to have an impact still at grass roots levels through the targeted and practical strategic plan.